Describe what has changed
Does the unit fail to start, stop during use or make a new sound? Is there a fault code on the display? Send a short description and a clear photo of the model label.
Include the service history
Say when the fault began and when the unit was last serviced. If it was repaired before, keep those notes handy. Let the team know how many units are affected.
Ask what an assessment covers
A fault needs to be checked before a repair can be agreed. Confirm the visit cost, scope and any parts needed. Ask about parts supply and the expected next step.
Agree repairs before work starts
Review the proposed work and price with the team. Keep the job notes for your records. If the fault returns, share the earlier job details when you call.
Your questions, answered
What details should I send for a repair?
Send your suburb, unit make and model, any fault code and what the unit is doing. Photos can help explain the problem.
Do you repair every brand?
Ask the team to confirm support for your make and model. The repair options depend on the fault, the equipment and parts availability.